Author: BEX Media

Think profile

Think Profiling

Understanding your customers is the secret of successful selling Today’s marketplace is extremely competitive with businesses competing for market share, customer acquisition and customer retention. In order to gain this advantage, to find more customers and to increase customer loyalty, businesses need to target the right prospects with the right

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How to Become Better Customer Centric Company

A company’s success in achieving customer-centricity and customer loyalty is no longer a differentiator. But, it has become a matter of survival. Customer experience is continually evolving as technology and customer demands change. Just because a company was once customer-centric doesn’t mean it still is in 2021. Many companies aim

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5 Things to do to Convert Web Visitors into your Loyal Customers

Today, the most successful companies look for unique ways to differentiate from their competitors. They work on deep customer understanding in order to create the best customer experience while growing their business. Top companies cultivate resiliency, creativity, customer-obsession, and adaptability. We’re living in the age of the customer, so it’s

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What makes a product legendary

We think we cracked the code of successful products. If the product wishes to classify as legendary, it must satisfy customer’s basic human instincts: Self-Preservation Instinct, Sexual-Instinct and Social Instinct. How do those apply to products, you ask? Read on, my friend. #1 Self-preservation Instinct Your site must look “legit.”

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5 Essential SEO Tips for 2021

Some things change, some things stay the same. SEO is the backbone of a successful company. Find out here what you have to do in 2021 to stay (or come) on top. #1 UX A customer goes to your website from search, does not find what she is looking for

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What do customer loyalty and AI have in common?

Scenario 1: You paid for a product or service and found that you got a pig in the poke. You dial the customer service number and the answering machine kindly informs you to wait for a free operator. But you never reach your turn. You give up the endless wait,

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How satisfied are your customers? Find out!

A satisfied customer is the best advertising for your product or service. The importance of the client’s holistic experience is increasingly coming to the forefront. In other words: not only must your product or service amazing, but the customer experience at all stages: pre-purchase (research), purchase (choice) and post-purchase (purchase

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